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Frequently Ask Questions.

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Your Questions Answered...

Here you will be able to see the answers to the most commonly asked questions. If your question isn't listed here why not call us or tweet us and we will contact you as soon as possible.


What do I do if I have a claim?


Don't worry. If you think you have a claim, call us or email us as soon as you can. Some insurers will require notice of claim or incident causing a claim within 48 hours, but this may be subject to terms and conditions of the contract held.


If you are abroad when you have a claim, contact us when you are able to so we can get the process going. The best thing to do is to read your contracts when the policy is taken out so you are aware of the time allowance to make a claim.


What if I want to cancel my Policy?


We will be sorry to see you go, but if you do wish to cancel your policy first you must contact your insurer directly to cancel the policy.  Check the terms of cancelling the policy as you may still be obligated to pay a minimum amount or a cancellation fee. If you decide to take out a new policy with a different insurer then it is YOUR responsibility to cancel the old policy or any associated direct debit or you may be charged for both new and old policy premiums.

I've got my Contract/Policy Documents, now what?


Have a read through to make sure you are fully aware of the claims procedure and exclusions etc, so if you ever need to make a claim or a change you are familiar with the process. Other than that, simply keep them in a safe place for your reference.

Can I get help paying my Insurance Premium?

Yes, we offer Premium Finance facilities that can provide help with paying your premium instalments. Customers should note that premiums can be paid on an annual, set number of instalments or monthly basis.


Customers CAN'T pay premiums on a weekly or daily basis.

How do I change my Contact Details?

If you have changed address or have a new contact number and need to change your contact details simply email us or call us and we will update our records.

Can I get all types of insurance from Sennocke?

Simply, yes you can. Sennocke and its trading styles are able to offer insurance for most eventualities, so you can simply call us whenever you may need new or additional insurance cover and we will provide you with a quote. In some instances multi-buy discounts may apply and most covers can all be paid through the same direct debit facility.

How do I Renew/Extend my Policy?

If your policy is up for renewal we will send you a reminder to the address or email you provided as your contact details when you last contacted us. It is then up to you to pay the renewal premium to renew the policy. If the payment is not received then we consider your policy to have been terminated. To renew your policy or pay your premium you can ring us or your insurer directly and they will confirm when the policy has been renewed. We can accept credit card payments by phone so do give us a call! Please note Self-Build Site Insurance Policies are not extendable but you can buy a short period Policy.

Can I add interested parties or make changes to my Policy?

This is possible for most policies, simply call us or email us because we will need full details. Customers should note that adding additional people to policies may increase the premium. CLICK HERE for an additional drivers form.

Does my Medical Insurance cover me Worldwide?

If you are a Frequent Traveller it's important to make sure you are covered wherever you go in the world. However some policies may not provide world wide cover and it is up to you to specify the cover you need and we will be able to recommend the policy that is best suited to your needs. Worldwide policies often have an increased premium as medical insurance costs vary depending on the area of the world you are travelling to.

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